How is the customer charged?
New York Local Moves = Moving time + Travel time + Packing Supplies

Moving services can be very costly. Regardless of the cost of your move, it is very important to us that you understand what you are paying for. In a normal move, the charges will be broken into 4 different components as follows;
1.Labor - the labor is the price you are paying for each mover for each hour that work is being done. The hours are broken into 15 minute increments.
2.Travel time On every local move there will be a charge of a 1/2 hour return travel time. Official Movers do not charge for the time to drive from our facility to your house.
3.Packing materials - In order to perform your move in a professional manner, specific materials are needed to protect your household goods during handling and transport. We charge only for cardboard boxes used during the move. We do not charge for padded moving blankets used to protect your furniture, tape or bubble wrap. These packing supplies are free unless provided to the customer in advance.
4.Insurance - Movers are required to "cover" your belongings at no additional charge "up to 60 cents per pound." This means, if you have a lamp that weighs ten pounds, you are entitled to no more than $6.00, regardless of the true value of the piece. Additional valuation must be charged for , and is determined by the value of your goods. If you wish to be paid depreciated value for lost or damaged items, you must declare a lump sum value for the entire shipment, and pay an extra charge.

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There are two options with regards to the service costs.

The main option is to pay for services based on hourly moving rates for which we would be happy to provide you with a moving estimate. The alternative is to ask for a moving quote, otherwise known as a "flat rate". A quote often serves well in providing peace of mind since you know in advance what your move will cost. They are often required when a move is being subsidized by the government or by an employer. However, when movers quote a job, they take into account several factors. These include the cost of visiting the client to conduct a thorough inventory of all items to be moved and taking into consideration any possible delays or unexpected circumstances that could arise during the move. For this reason, quoted rates will generally be set 15-25% higher than the estimated cost of moves.

The relocation of oversized items such as pianos and large-screen televisions will usually be subject to surcharges, especially where stairs are involved.

Sometimes the contents of the home must be stored in the truck overnight. This occurs in cases where the closing contracts on a new home are delayed or often in long distance relocations where the crew loads the truck one day and can't unload at the new location until the following day. In such cases, an overnight storage fee of $100 will be charged. Payment for services rendered is usually requested in the form of cash. Exceptions to this rule include quoted jobs being billed to government departments or contracted / ongoing services provided to corporate clients.

Expect that the crew may stop for the occasional short break. After all, they are only human. Should the crew break for any extended period (ie. for lunch or dinner), this time will be deducted from the customers bill.
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